Payments First,
Profits Follow

25th & 26th March 2026
Hall S7, Excel, London

In association with

Co-located with

The largest payments event in Europe

Payments First,
Profits Follow

25th & 26th March 2026
ExCel, London

Co-located with

The largest payments event in Europe

2026 Agenda

Take a look at the 2026 agenda below to get a sense of what to expect. If you’d like to help shape this year’s agenda or get involved, click the “Speak in 2026” button below and we’ll be in touch.

Key

Financial Crime & Compliance
Cross-border Payments
Technology, Data & AI
Digital Currencies & Crypto
Financial Inclusion
Operational Resilience
Merchant Payments
Regulation & Policy
ESG
Digital Transformation
Open Banking
Customer Experience

Day 1

08:00

Registration and networking

09:00

Keynote (25 mins) – Changing the narrative: Transforming payments into a revenue driver

For centuries, money came in three forms: cash, central bank money, and commercial bank money. A fourth is now maturing, digitally native, programmable, and borderless by design. Stablecoins aren’t just another crypto asset; they are evolving into regulated payment instruments with real-world rails, enabling faster, cheaper, and global payments.

Regulatory momentum is now aligning with innovation. In the UK, FCA CP25/14 & CP25/15 and Bank of England guidance are creating a clear path for stablecoins as money-like instruments. In the US, AML/CFT obligations under the PATRIOT Act and BSA provide a compliance framework for on-chain payments. Europe’s MiCA regime authorises e-money and asset-referenced tokens across the EU, while Asia’s MAS, HKMA, and JFSA are establishing payments-first licensing, reserve, and redemption standards.

Market leaders are already taking action. PayPal’s PYUSD, J.P. Morgan’s JPM Coin, Ripple’s USD stablecoin, and pilots from Mastercard and Visa show how stablecoins are moving into consumer, merchant, and institutional payments.

The takeaway is clear: stablecoins are no longer theoretical—they are live, regulated, and reshaping payment rails. The question for banks, fintechs, and payment providers is whether they will shape the future of money—or ride it built by others.

(Moderator) Riccardo Tordera, Director of Policy and Government Relations, The Payments Association

Matthew Long, Director, Payments & Digital Assets, Financial Conduct Authority

Cassie Craddock, Vice President and Managing Director, UK and Europe, Ripple

Merchant Payments
Digital Transformation
09:35

Headline Keynote (25 mins) – To be announced

 
Check back for more information coming soon.
 
Merchant Payments
10:00

Keynote Panel (40 mins) – The payments price tag: Let’s talk about fees

  • Interchange, network and schemes, acquiring, processing and transaction – managing fees is the number one challenge listed by merchants again and again. Do you understand what you’re paying and why?
  • How should merchants approach negotiation and cost reduction with partners and providers? How can businesses manage, control and reduce the impact of fees?
  • Where is the wider industry headed? Is the current regulation fit for purpose? How can we as an industry drive better transparency, fairness and competition?
 
Chris Owens, Policy Lead, British Retail Consortium
 
Merchant Payments
Regulation & Policy
10:40

Morning networking break (25 mins)

11:10

Spotlight on (25 mins) – Payment’s USB-C moment: unified data for an agentic future

  • Fragmented payments data across card acquiring (POS, HPP, direct, plugins) A2A and local rails creates friction, risk and missed opportunities for merchants and businesses. With AI agents reshaping finance, unified data is essential. Standardised interfaces like the Model Context Protocol will enable real-time insights, automation and agentic payments, turning data into a product.
  • Identify the pain points caused by fragmented payment data across cards, A2A and local rails, from costly reconciliations to incomplete fraud signals and missed insights
  • Can a unified data and standard interface support efficient risk and compliance decisions? What role could AI agents play in automated routing?
  • How treating payments data as a product powers agentic innovations, from real-time fraud prevention and self-optimising payment flows to merchant-facing analytics that surface trends before human teams spot them. 
 
11:35

Panel (45 mins) – Fraud, trust, and the bottom line: Matching smarter detection with seamless experience

  • What are the leading detection and analysis tools for understanding the fraud patterns in your business model. Where are the weak points? What are other merchants doing to combat them?
  • Explore best practice for balancing appropriate friction and chargebacks and refund abuse management with a seamless customer experience.
  • How will the new VAMP (Visa Acquirer Monitoring Program) scoring work? How could it affect your business?
  • How can merchants use better customer insight to build trust and rebuild a social contract that encourages fair use and discourages fraud.
 
Masha Cilliers, Ambassador, The Payments Association (moderator)
Financial Crime & Compliance
Customer Experience
Technology, Data & AI
12:20

Lunch (60 mins)

13:20

Panel (45 mins) – The cost of failure: How to build resilient, seamless systems

  • How much is payment failure for legitimate customers actually costing you? Explore strategies for identifying the points of failure in your system and tools to mitigate them.
  • How to build in resilience into your payments structures via tools like tokenisation and retries etc. How could tokenisation make payments more seamless and secure?
  • How do we balance the checkout experience against other requirements e.g. security vs one-click checkout.
  • Strategies for collaborating with the rest of the business to embed best practice across the board.
 
TBA, Senior Representative, Br-dge
Merchant Payments
Digital Transformation
Operational Resilience
14:05

Beyond the buzz (25 mins) – Stablecoins for merchants: Upgrading the modern treasury stack

  • How do traditional rails hold back merchants today? How are stablecoins directly improving these pain points?
  • As a merchant, how do I know my business and treasury setup are ready to start using stablecoins? 
  • Exploring the myth and hype on stablecoins vs. reality: How is early perception vs. actual experience playing out? What real, measurable benefits are merchants seeing from stablecoins (cost, speed, working capital, FX, ops)?
  • How is access to stablecoins enabling merchants to offer new products, pricing models, or geographies to their customers? How is it changing how merchants manage risk? 
TBA, Senior Representative, Velocity 
Operational Resilience
Customer Experience
Digital Transformation
14:30

Break (30 mins)

15:00

Spotlight on (25 mins) – Profitable or just popular?: Managing payment choice

  • The list of possible payment methods keeps growing – which ones are worth investing in for your business?
  • The power of choice is now in consumer hands – in what circumstances and what customer profile would someone choose BNPL or Pay by Bank or digital wallet?
  • How do you turn a payment choice option into a growth lever? How do you show ROI on new payment methods and demonstrate value internally?
  • Has your payment process considered different elements of inclusivity?
Matt Oldham, Chief Strategy Officer, Attenda
Merchant Payments
Customer Experience
Financial Inclusion
15:25

Panel (45 mins) – Why is open banking still not working for merchants? What next?

  • What are the working use cases for merchant adoption of open banking? Why is uptake still low among some verticals?
  • Where is open banking working? What is different about those use cases?
  • Has regulation so far done enough to make the benefits open banking appealing to merchants and customers? What needs to be done to accelerate adoption?
  • How could adopting open banking be rolled in with other developing opportunities – e.g. wallets, embedded finance
  • What can we learn from the upcoming VRP pilot?
 
Rebecca Hickman, Partner, Addleshaw Goddard
Aswin Peter, Senior Product Lead – Customer Experience & Product Strategy, British Gas
Technology, Data & AI
Regulation & Policy
Merchant Payments
16:10

Panel (45 mins) – Accountability, responsibility and Agentic AI: The future of automated decision making?

  • ‘Agentic’ is the new kind of AI touted as the next big tool everyone should invest in, but what successful use case examples are there? Is this just the next hype?
  • What could be the potential for streamlining operations and supporting decision making processes? What about customer service support?
  • What risks are there in entrusting decision making to AI? What checks and balances need to be in place? Where should accountability and responsibility lie?
 
TBA, Senior Representative, Darwinium
Technology, Data & AI
Digital Transformation
Regulation & Policy
16:55

End of Day 1

Day 2

08:00

Registration and networking

09:15

Opening Remarks (5 mins)

Welcome back to Day 2 of Merchant Transact 360
09:20

Fireside Chat (30 mins) – Untangling the regulatory web: What matters for the next 12 months

  • With a congested and confusing regulatory roadmap ahead – what will actually impact merchants? Cut through to the most relevant – PSD3? Consumer protections?
  • How do you build an efficient compliance process? Where is the opportunity in what is coming up?
  • Are current rules fit for purpose and distributing risk and responsibility fairly? Considering –chargeback rules, dispute resolution – are they doing enough?
Claire Simpson, Head of Policy, PSR
Simon Turner, Head of Security Governance & Compliance, BT Group
TBA, Senior Representative, Cardaq
Merchant Payments
Digital Transformation
09:50

Platinum+ Keynote (25 mins) – To be announced

Check back for more information coming soon
 
TBA, Senior Representative, Cardaq
Merchant Payments
10:15

Keynote – To be announced

Check back for more information soon! 

Regulation & Policy
Financial Crime & Compliance
10:35

Morning networking break (25 mins)

11:05

Panel (45 mins) – Unlocking the hidden value in your payments data

  • What is valuable and what can be discarded? How should payment data be informing your wider business strategy?
  • Transaction reporting and strategies for utilising consolidated management information. What should you be asking of your suppliers?
  • What impact can hyper-personalisation have? How can tools like machine learning develop personalised experiences?
  • How can data inform the development of embedded finance options and partnerships, including bundling products?
 
Geoffrey Barraclough, The Business of Payments (moderator)
David McGuinness, VP of Global Sales and Partnerships, FoodHub
Technology, Data & AI
Customer Experience
Digital Transformation
12:05

Beyond the Buzz (25 mins) – Stabilising the house of cards: Optimising and modernising tech stacks

  • In an increasingly complex payments ecosystem, what does ‘streamlining’ mean in 2026? How are other building ‘modular’ set ups? What should be a non-negotiable in your tech stack?
  • When is integration better than starting from scratch, and vice versa? How do you ensure any integrations are scalable across products and geographies?
  • How do you cut through the noise to identify the best solutions for your need? What metrics should be used to balance cost and performance?
Digital Transformation
Operational Resilience
Technology, Data & AI
12:30

Lunch (60 mins)

13:30

Spotlight on (25 mins) – Investing in the power of giftcards for loyalty and reward

  • Who is your customer? How do you build an accurate picture of your customer personas. What are customers looking for in a loyalty or reward programme?
  • How do you build ongoing relationships with customers and protect repeat revenue? How does this differ for B2B vs B2C requirements?
  • How can payments data be used to develop better loyalty and rewards plans or subscription models and encourage repeat custom?
 
 
Customer Experience
Technology, Data & AI
Merchant Payments
13:55

Panel (45 mins) – Crossing borders: New markets, new rules, new opportunities

  • In an increasingly global ecosystem, how to develop a payment strategy that can scale and grow internationally?
  • How to start localising your payments process for different markets? Which elements are most important? How do you integrate local payment options and methods efficiently?
  • Which cross-border options and tools should be considered as additional revenue earners, like dynamic currency conversion.
  • Best practice for managing different local regulations efficiently and accurately.
 
Sanjeev Bhatti, Director, Product Management, Global Payments, BNY
TBA, Senior Representative, Klarna
Cross-border payments
Regulation & Policy
Merchant Payments
14:40

End of Merchant Transact 360

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