Registration and networking

Opening Remarks (10 mins)

Keynote (25 mins) – Changing the narrative: Transforming payments into a revenue driver

• How do you become an internal advocate for payments as a growth enabler for revenue generation?
• Where can we find inspiration in other verticals on the transformation from a cost centre to a strategic investment?
• What could a more holistic approach to payments look like? What does it look like when payments is effectively embedded into the wider business?

Headline Keynote (25 mins) – To be announced

Keynote Panel (45 mins) – The payments price tag: Let’s talk about fees

• Interchange, network and schemes, acquiring, processing and transaction – managing fees is the number one challenge listed by merchants again and again. Do you understand what you’re paying and why?
• How should merchants approach negotiation and cost reduction with partners and providers? How can businesses manage, control and reduce the impact of fees?
• Where is the wider industry headed? Is the current regulation fit for purpose? How can we as an industry drive better transparency, fairness and competition?

Morning networking break (25 mins)

Spotlight on (25 mins) – From compliance to competitive advantage: Rethinking Digital Identity, customer data, and KYC

• Best practice for data collection for not just minimum digital onboarding compliance but to provide a strategic picture of your customer.
• With a European Digital Identity rapidly approaching, what should merchants be doing now to prepare? How will this impact the future of payment authentication?
• Is the right level of responsibility being levied at different players along the chain for fraudulent activity?
• How does customer onboarding for merchants differ from merchant onboarding for vendors? What can be learnt and transferred?

Panel (45 mins) – Fraud, trust, and the bottom line: Matching smarter detection with seamless experience

• What are the leading detection and analysis tools for understanding the fraud patterns in your business model. Where are the weak points? What are other merchants doing to combat them?
• Explore best practice for balancing appropriate friction and chargebacks and refund abuse management with a seamless customer experience.
• How will the new VAMP (Visa Acquirer Monitoring Program) scoring work? How could it affect your business?
• How can merchants use better customer insight to build trust and rebuild a social contract that encourages fair use and discourages fraud.

Lunch (60 mins)

Beyond the buzz (25 mins) – Build / Buy / Ignore: Is payment orchestration right for you?

• Going beyond the 101 to demystify payments orchestration – what solutions are out there and how can they be applied to different merchant use cases?
• What kind of results should realistically be expected with payments orchestration? How could you use it to solve for the individual needs of your business? Is there a future potential for face-to-face retail?
• Methods for integration and implementation without high price points or downtime risk. Explore costs and benefits of integration with existing systems vs starting anew.

Panel (45 mins) – The cost of failure: How to build resilient, seamless systems

• How much is payment failure for legitimate customers actually costing you? Explore strategies for identifying the points of failure in your system and tools to mitigate them.
• How to build in resilience into your payments structures via tools like tokenisation and retries etc. How could tokenisation make payments more seamless and secure?
• How do we balance the checkout experience against other requirements e.g. security vs one-click checkout.
• Strategies for collaborating with the rest of the business to embed best practice across the board.

Break (30 mins)

Spotlight on (25 mins) – Profitable or just popular?: Managing payment choice

• The list of possible payment methods keeps growing – which ones are worth investing in for your business?
• The power of choice is now in consumer hands – in what circumstances and what customer profile would someone choose BNPL or Pay by Bank or digital wallet?
• How do you turn a payment choice option into a growth lever? How do you show ROI on new payment methods and demonstrate value internally?
• Has your payment process considered different elements of inclusivity?

Panel (45 mins) – Why is open banking still not working for merchants? What next?

• What are the working use cases for merchant adoption of open banking? Why is uptake still low among some verticals?
• Where is open banking working? What is different about those use cases?
• Has regulation so far done enough to make the benefits open banking appealing to merchants and customers? What needs to be done to accelerate adoption?
• How could adopting open banking be rolled in with other developing opportunities – e.g. wallets, embedded finance
• What can we learn from the upcoming VRP pilot?

Panel (45 mins) – Accountability, responsibility and Agentic AI: The future of automated decision making?

• ‘Agentic’ is the new kind of AI touted as the next big tool everyone should invest in, but what successful use case examples are there? Is this just the next hype?
• What could be the potential for streamlining operations and supporting decision making processes? What about customer service support?
• What risks are there in entrusting decision making to AI? What checks and balances need to be in place? Where should accountability and responsibility lie?

End of Day 1